검색결과 : 2건
| No. | Article |
|---|---|
| 1 |
Dynamic admission control in a call center with one shared and two dedicated service facilities Ormeci EL IEEE Transactions on Automatic Control, 49(7), 1157, 2004 |
| 2 |
A queueing model for call blending in call centers Bhulai S, Koole G IEEE Transactions on Automatic Control, 48(8), 1434, 2003 |