This paper presents a novel quantitative risk analysis process for urban natural gas pipeline networks using geographical information systems (GIS). The process incorporates an assessment of failure rates of integrated pipeline networks, a quantitative analysis model of accident consequences, and assessments of individual and societal risks. Firstly, the failure rates of the pipeline network are calculated using empirical formulas influenced by parameters such as external interference, corrosion, construction defects, and ground movements. Secondly, the impacts of accidents due to gas leakage, diffusion, fires, and explosions are analyzed by calculating the area influenced by poisoning, burns, and deaths. Lastly, based on the previous analyses, individual risks and social risks are calculated. The application of GIS technology helps strengthen the quantitative risk analysis (QRA) model and allows construction of a QRA system for urban gas pipeline networks that can aid pipeline management staff in demarcating high risk areas requiring more frequent inspections. (C) 2013 Elsevier Ltd. All rights reserved..