The factors affecting the rate processes involved in the removal of phenolic compounds, e.g. initial phenol concentration, particle size, impregnation of fly ash (IFA), pH and temperature have been studied. The removal rate of phenols varied in the order p-nitrophenol > m-nitrophenol > o-nitrophenol > p-cresol > phenol > m-cresol > o-cresol. The process followed first order rate kinetics. The sorption data generally fit the Lagergren equation and the intraparticle diffusion rate equation from which adsorption rate constants, diffusion rate constants and diffusion coefficients were determined. Intraparticle diffusion was found to be the rate-limiting step. These kinetic parameters were compared for various phenols under different conditions using fly ash (FA) and impregnated fly ash (IFA).