This paper presents the results of a study conducted at a rural (island) community to understand the role of PV hybrid system installed on an island. Until 2004, most islanders had installed diesel generators in their homes to generate electricity, which was directly supplied to appliances or stored in the batteries for later use. A field survey was carried out to study the user satisfaction of the PV hybrid system in the island community. The attitude of islanders to the PV hybrid system was mostly positive. The islanders can use more electricity, the supply of which can meet the demand. A comparison of pollutions before and after installation of the PV hybrid system was made along with the interviews with the users. The data show that the users are highly satisfied with the PV hybrid system which can reduce environmental impact, especially air and noise pollutions. New opportunities as a result of access to electric service include studying and reading at night that were not possible earlier. All the islanders use the PV hybrid system and more importantly, no one found that the system made their life worse as compared to the earlier state of affairs. (c) 2010 Elsevier Ltd. All rights reserved.