This paper firstly presents a case study on analyzing the electrical load profiles recorded in a Hong Kong hotel over a period of 12 months to examine the potential energy saving opportunities (ESOs) in its building services installations. The case study is followed by a report of the survey results of energy and water use in 36 quality hotels in Hong Kong. Finally, a regression analysis where the surveyed energy and water use data were correlated to a number of hotel background or operational parameters to search for suitable energy and water use performance explanatory indicators is presented. The survey results depict a diversified energy and water use situation in Hong Kong's hotels, but the regression analysis indicates that, while some of the correlations obtained are weak, there do exist a few strong energy and water explanatory indicators. (C) 2002 Elsevier Science B.V. All rights reserved.