Palm oil mill effluent (POME) was pretreated to remove suspended solids and residual oil. The processes used were flocculation, solvent extraction, adsorption and membrane separation. Flocculation was used to remove suspended solids, and solvent extraction and adsorption processes were used to remove residual oil. Membrane separation was subsequently applied to remove any residual suspended solids and oil remaining after the pretreatments. The solvent extraction and adsorption processes were operated on a batch basis whereas membrane separation was performed in continuous mode. The treatment efficiency of the processes was measured as percentage removal of suspended solids and oil respectively. The optimum values of the process parameters obtained in the flocculation process were an alum dosage of 4000 mg dm(-3), mixing speed of 150 rpm for 1 h and sedimentation time of 270 min, resulting in 93% suspended solids removal. In the solvent extraction process, a 95% reduction in residual oil was obtained using n-hexane as a solvent with 20 min of mixing at 200 rpm. The ratio of solvent to POME was 6: 10 and carried out at pH 9. In the batch adsorption process, an 88% reduction in residual oil was obtained at a mixing speed of 100 rpm for 1 h, pH 9 and an adsorbent dosage of 300 g dm(-3). In membrane separation processes, GH and CE(GH) membranes gave 63% and 49% reductions in suspended solids and residual oil respectively at pH 9 and pressure of 1000 kPa. (C) 2003 Society of Chemical Industry.