This paper presents the experimental work carried out to apply "cross-grooved" surfaces to refrigerant vaporisation and condensation inside plate heat exchangers (PHE) with herringbone macro-scale corrugation. This paper also investigates the effect of an increase in the surface roughness of the plate on refrigerant two-phase heat transfer inside PHE. The enhanced surfaces are experimentally evaluated both in vaporisation and condensation tests with refrigerant 22, and compared against a PHE with a smooth surface. The experimental results show that the "cross-grooved" surface is useful both in vaporisation and condensation, whereas the increase in surface roughness is useful only in vaporisation. The "cross-grooved" surface gives an increase in the heat transfer coefficient from 30% to 40% in vaporisation to 60% in condensation with respect to a PHE with a smooth surface. The enhancement in heat transfer coefficient is higher than the simple increase in heat transfer surface area. A fair agreement was found between present experimental data and semi-empirical correlations both for condensation and vaporisation inside PHE. (C) 2004 Elsevier Ltd. All rights reserved.