Pasteurization is an important, if not the most important, process step in the packaging of milk. It is subject to alterations stemming from the variation in the temperature, pH and raw milk quality. The variability may manifest itself in changes in the formation of the deposit (fouling) in the pasteurization unit, such that there is a need for tools, both instrumentation and computational, to help in monitoring the process and keeping it on the desired course. In this paper we describe a practical procedure based on artificial neural networks (ANN) that allows prediction of the deposit thickness, the overall heat transfer coefficient and the critical time (the time that the unit has to be stopped for cleaning) for reducing the impact of fouling on such processes. The procedure determines when the cleaning operation is required once the system is under critical conditions of operations. A combination of fundamental studies and plant measurements were used for study of the operating conditions and thus evaluation of the trades-offs between operating conditions and longer operating life span. The results are encouraging, enough to validate current operating industrial techniques. (c) 2005 Society of Chemical Industry