In the present work attempts were made to investigate the hydrodynamics and heat transfer characteristics of tube-in-tube helical heat exchanger at the pilot plant scale. The experiments were carried out in counter current mode operation with hot fluid in the tube side and cold fluid in the annulus area. The outer tube was fitted with semicircular plates to support the inner tube and also to provide high turbulence in the annulus region. Overall heat transfer coefficients were calculated and heat transfer coefficients in the inner and outer tube were determined using Wilson plots. A commercial Computational Fluid Dynamics package [FLUENT User's Guide, release 6.0, Fluent Inc., Lebnon, NH, 1994] was used to predict the flow and thermal development in tube-in-tube helical heat exchanger. The Nusselt number and friction factor values in the inner and outer tubes were compared with the experimental data collected in the present study as well as reported in the literature. The CFD simulations were in agreement with the present experimental data. In case of literature data a reasonable comparison was found even though the boundary conditions in the present work were different. (c) 2006 Elsevier Ltd. All rights reserved.