Residential energy use was studied in one-family houses in the city of Bariloche, in the Patagonian Andean region of Argentina. A survey was conducted of households connected to the natural gas network to correlate use of gas, living area and number of inhabitants per house. The annual average consumption of gas was found to be 169 GJ, and consumption of electricity 8 GJ. This total energy use per household per year is almost double the average value reported for Stockholm, Sweden, although both locations have similar heating requirements. The difference was mainly due to heating energy consumption per unit living space, which in Bariloche was 1530 MJ/m(2) per year.. while in Stockholm the average is around 570 MJ/m(2) per year. The high energy consumption in Bariloche is explained primarily by the construction characteristics of the buildings, and secondarily by the efficiency of the heating devices used. We were able to conclude that subsidies on natural gas tariffs given to the residential sector do not promote a rational use of the resource. Furthermore, almost 40% of the population (mostly households in poverty) are not connected to the subsidised gas resource, but pay prices for alternative fuels that are between 10- and 15 times higher. Policies to improve buildings and appliances would reduce emissions and make access to energy more equitable.) (c) 2006 Elsevier Ltd. All rights reserved.