We present a combined experimental and computational approach to the modeling and prediction of reactivity in multistep processes of heterogeneous electron transfer. The approach is illustrated by the study of a Robson-type binuclear complex (-Cu(II)-Cu(II)-) undergoing four-electron reduction in aqueous media and water-acetonitrile mixtures. The observed effects of solvent, pH, buffer capacity, and supporting electrolyte are discussed in the framework of a general reaction scheme involving two main routes; one of them includes protonation of intermediate species. The main three problems are addressed on the basis of modern charge transfer theory: (1) the effect of the nature of reactant and intermediate species (protonated/deprotonated, bare or associated with supporting anion/solvent molecule) on the standard redox potential, the electronic transmission coefficient, and the intramolecular reorganization; (2) possible effect of protonation on the shape of the reaction free energy surfaces which are built using the Anderson Hamiltonian; (3) electron transfer across an adsorbed chloride anion. Quantum chemical calculations were performed at the density functional theory level.