Transfection of cells by DNA for the purposes of gene therapy can be effectively engineered through the use of cationic lipid/DNA "lipoplexes", although the transfection efficiency of these complexes is sensitive to the neutral "helper" lipid included. Here, neutron reflectivity has been used to investigate the role of the helper lipid present during the interaction of these lipoplexes with model membranes composed primarily of zwitterionic lipid 1,2-dimyristoylphosphatidylcholine (DMPQ together with 10 mol % 1,2-dipalmitoylphosphatidylserine (DPPS). Dimethyldioctadecylammonium bromide (DDAB) vesicles were formed with two different helper lipids, 1,2-dioleoyl-sn-glycero-3-phosphatidylethanolamine (DOPE) and cholesterol, and complexed with a 1: 1 charge ratio of DNA. The interaction of these complexes with the supported phospholipid bilayer was determined. DOPE-containing lipoplexes were found to interact faster with the model cell membrane than those containing cholesterol, and complexes containing either of the neutral helper lipids were found to interact faster than when DDAB alone was present. The interaction between the lipoplexes and the model membrane was characterized by an exchange of lipid between the membrane and the lipid/DNA aggregates in solution; the deposition of (additional) lipid on the surface of the model cell membrane was not apparent.