The physical processes occurring during fluid flow and displacement within porous media having wettability heterogeneities have been investigated in specially designed heterogeneous visual models. The models were packed with glass beads, areas of which were treated with a water repellent to create wettability variations. Immiscible displacement experiments show visually the effect of wettability heterogeneities on the formation of residual oil and recovery due to capillary trapping. This work demonstrates by experiment the importance of incorporating reservoir heterogeneity into pore displacement analysis, essential for the correct interpretation of core data and for directing the route for scale-up of the processes to reservoir scale.